Agent Tools
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How to Find Previous Call Data
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What is the List View
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How to Make a Manual Dial
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How to Place a 3 way call
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How to Schedule Callbacks
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How to send emails from the dialer
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How to transfer calls
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How to Call Scheduled Call Backs
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How to Disposition the Call
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How to Play a Message Live
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How to Run Agent Specific Reports
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How to View Agent Call Activity
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How to Record on Demand
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How to Re-Schedule a Scheduled Call Back
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How to Navagate Phone Trees in X-Lite
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Assigning Leads to Agents