Agent Tools

← Knowledge Base

  1. How to Find Previous Call Data

  2. What is the List View

  3. How to Make a Manual Dial

  4. How to Place a 3 way call

  5. How to Schedule Callbacks

  6. How to send emails from the dialer

  7. How to transfer calls

  8. How to Call Scheduled Call Backs

  9. How to Disposition the Call

  10. How to Play a Message Live

  11. How to Run Agent Specific Reports

  12. How to View Agent Call Activity

  13. How to Record on Demand

  14. How to Re-Schedule a Scheduled Call Back

  15. How to Navagate Phone Trees in X-Lite

  16. Assigning Leads to Agents

Feedback and Knowledge Base

(thinking…)