All articles

  1. Admin Tab

  2. Administrator

  3. Agent

  4. AMD (Answering Machine Detection)

  5. Assigning Leads to Agents

  6. Campaign Report Status Meanings

  7. Campaigns Tab

  8. Carrier Error

  9. Contact View Tab

  10. Dial Rate Override

  11. DNC (Do Not Call)

  12. Dropped Calls

  13. Export Tab

  14. Home Tab

  15. Hosted Dialer Predictive Dialer Features

  16. How can a dialer help

  17. How Do I Upload Leads To My Dialer

  18. How does the dialer look when calling leads?

  19. How to Add a Phone Book Entry

  20. How to Add a Web Form Link

  21. How to Add Minutes to Your Account

  22. How to Allow Manual Calls to Record

  23. How to Allow Manual Calls to Record

  24. How To Begin Placing Calls

  25. How to Call Newest Leads

  26. How to Call Scheduled Call Backs

  27. How to Change Admin Password

  28. How to Change Agent Hold Music

  29. How to Change Agent Passwords

  30. How to Change Manual Dial Caller ID Settings

  31. How to Change Predictive Dialer Caller ID Settings

  32. How to change the dialer connection

  33. How to Change the Time Zone

  34. How to Change X-Lite Sound Settings

  35. How to Change Zoiper Sound Settings

  36. How to Check for Duplicates

  37. How to Clear Cache and Cookies

  38. How to Configure CRM Integration

  39. How to Configure The Dial Out Method

  40. How To Configure X-Lite

  41. How to Create a Manual Dial Campaign

  42. How to Create a New Campaign

  43. How to Create a Voice Broadcast Campaign

  44. How to Create an Inbound Only Campaign

  45. How to Create and Send Emails From the Dialer

  46. How to Create Custom Dispositions

  47. How to Create Custom Fields

  48. How to Create Scripts

  49. How to Create Surveys

  50. How to Create Voice Broadcasting Surveys & Polls

  51. How to Customize Voice Broadcasting Database Fields

  52. How to delete blank rows in Excel

  53. How to Display Agent Productivity

  54. How to Display Graph Stats

  55. How to Disposition the Call

  56. How to Edit Agent Permissions and Privileges

  57. How to Export CDR

  58. How to Find Previous Call Data

  59. How To Get Started

  60. How to Get Started on Hosted Dialer

  61. How to Install and Configure Bria Solo on a Windows Computer

  62. How to Install and Configure Zoiper 5 on a Windows Computer

  63. How to Install X-Lite Softphone

  64. How to Kick Idle Agents

  65. How to Listen In to Live Calls

  66. How to Listen to Campaign Recordings

  67. How to Listen to Manual Called Recordings

  68. How to Listen to Recordings

  69. How to Make a Manual Dial

  70. How to Manage Voice Broadcasting DNC List

  71. How to Manage Your Do Not Call List (DNC)

  72. How to Merge CSV Cells

  73. How to Merge Fields in Emails

  74. How to Monitor Agents

  75. How to Navagate Phone Trees in X-Lite

  76. How to Place a 3 way call

  77. How to Play a Message Live

  78. How to Play a Message to Live Answer

  79. How to Re-Schedule a Scheduled Call Back

  80. How to Record on Demand

  81. How to Recycle All Of Your Leads

  82. How to Recycle Leads in the Dialer

  83. How to Recycle No Answers Only

  84. How to Remove Duplicate Leads

  85. How to Remove Leads While Dispositioning

  86. How to Run Agent Specific Reports

  87. How to run Campaign Reports

  88. How to Run Voice Broadcasting Reports

  89. How to Save Leads in CSV Format

  90. How to Save Notes

  91. How to Schedule Callbacks

  92. How to Scrub leads after uploading

  93. How to Search for Recordings

  94. How to send emails from the dialer

  95. How to Set an Agent Not Available Message

  96. How to Set up Inbound Numbers

  97. How to Sort Reports By Date

  98. How to Tell UTC Time

  99. How to transfer calls

  100. How to turn webcam off in X-Lite

  101. How to update lead information

  102. How to Upload a Pre-Recorded Message

  103. How to Upload a Sound File to Voice Broadcasting Campaign

  104. How to Upload an Abandon Message

  105. How to Upload Leads to a Voice Broadcasting Campaign

  106. How to upload to your DNC list

  107. How to Use the Campaign Reset Button

  108. How to use the Dial In Method

  109. How to View Admin Reports

  110. How to View Agent Call Activity

  111. How to View Agent Reports

  112. How to View Previous Calls

  113. How to View Progress Stats

  114. How to View Voice Broadcasting Call Details

  115. Limit Calling Hours

  116. List View Tab

  117. Removing bad leads from the dialer

  118. Requirements for a Predictive Dialer

  119. Settings Tab

  120. Splitting Cell Data in Excel

  121. Test X-Lite Configuration

  122. Uploading/Pasting a DNC List

  123. What are SIP Settings

  124. What are the internet speed requirements?

  125. What are the MAC requirements?

  126. What are the PC requirements?

  127. What does "Unable to Connect due to FCC Error Rate" mean?

  128. What does 404 Registration Error mean

  129. What does 408 - Request Timed Out mean

  130. What Does ERROR 500 Mean

  131. What is a Predictive Dialer

  132. What is a Softphone?

  133. What is an Abandon Rate

  134. What is Predictive Mode

  135. What is the List View

  136. What is the Pre-Recorded Sound File Format

  137. What is Voice Broadcasting

  138. Why Are My Leads Gone

  139. Why Can't I Upload Leads

  140. Why Can't My Customers Hear Me

  141. Why do my pie charts seem wrong?

  142. Why is Google Chrome Crashing

  143. Wrong email address or password. Try Again error

  144. X-Lite Not Connecting

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