How to Navagate Phone Trees in X-Lite

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If you reach a number that asks you to enter the extension of the party you wish to reach, or need to select an option to reach a certain department, you can simply use your X-Lite softphone's number pad to navigate your way through to the person or place you are trying to reach.

Since your X-Lite softphone is running while you are logged into the Predictive Dialer, just bring it to the front and begin using it's number pad.

Once you have finished navigating, you can simply bring the browser that you are using the Predictive Dialer in to the front again to continue.

Please Note: 
This can also be done using a Zoiper softphone.

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Agent Tools

  1. How to Find Previous Call Data
  2. What is the List View
  3. How to Make a Manual Dial
  4. How to Place a 3 way call
  5. How to Schedule Callbacks
  6. How to send emails from the dialer
  7. How to transfer calls
  8. How to Call Scheduled Call Backs
  9. How to Disposition the Call
  10. How to Play a Message Live
  11. How to Run Agent Specific Reports
  12. How to View Agent Call Activity
  13. How to Record on Demand
  14. How to Re-Schedule a Scheduled Call Back
  15. How to Navagate Phone Trees in X-Lite
  16. Assigning Leads to Agents

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