Please Note: This feature is included with HD Premium accounts.

An Admin account is the account that is used by the account manager.

This account is not used to call leads, instead it is for creating campaigns, uploading leads, listening in on agent's live calls, running reports, downloading call recordings and more.

The Admin account also has the ability to change the user names and passwords of the agents, set up default scripts for the agents and view call logs.

On the Admin Tab, you can see who has Admin privileges by seeing which account has the gold key next to it.

When the Admin logs in, they also have more Tabs than the Agent's do.

The Admin can give an Agent the ability to have Admin privileges also, by checking the box named "Admin User" in the Agent's properties.

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