Contact View Tab

The Contact View Tab is the third tab on the top portion of the Predictive Dialer.

This tab is available to the Agent.

From the Contact View Tab, you are able to...

See contact information about the lead that you are or have talked to.

Make a manually dialed call.

Play messages to leads.

Record the call on demand

Transfer the call.

Make a 3-way call or warm transfer.

Send emails to leads.

Disposition the call.

Add notes to the lead.

List recent calls

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