How to Change the Time Zone

For the agent to set their Time Zone, they need to be in the Settings Tab. (Time Zones are Agent Specific, if you have multiple agents, they will each need to change their Time Zone)

From the Settings Tab, they will need to click on "Modify Configured Time Zone"

This will bring up a pop up window, where they will make their changes.

Most likely, they will need to scroll up and search for Pacific, Mountain, Central or Eastern Time.

Once they have made their selection, they need to click on Save Changes, and log out and back in for the changes to take effect.

When they log back in, they will want to verify the changes by going to the Settings Tab and from there, they can view their General Properties.

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