Contact your sales rep to learn how you can add this feature.
First, you will need to order an inbound phone number (DID) from your sales rep.
Once you have that inbound number, you will need to associate that number with one of your campaigns.
To do that, you will need to go to the Admin Tab and click on "Setup Inbound DIDs"
Here you will enter the inbound phone number, a description of the number, and select which campaign you want it to ring to.
Once you click on "Add Inbound Number" you will be able to see which campaign it is going to ring to.
Your agents will now need to log out and log back in for the changes to take effect.
If your agents are on calls with other leads, you can set up an Agent Not Available Message to play to leads that call into your campaign, this message can let them know that all of your agents are busy and can ask them to call back later. The Predictive Dialer does not have the ability to allow inbound callers to leave a voicemail.
If you have an inbound number associated with one of your campaigns, the dialer will only show the contact information that you have on that lead if you have that leads information uploaded to that same campaign. If that lead information has been uploaded to a different campaign or not at all, it will not show up on the agent's screen.
If you want to have an Inbound ONLY campaign, Click HERE