To have your agents begin placing calls, three steps must be taken first. (in no particular order)
The administrator must create a new campaign.
A list of leads (phone numbers) must be uploaded to that campaign.
Configure X-lite, or other softphone (like Zoiper etc) for their agents.
'Note: softphone configuration is not required for agents using the "dial-in" method'
If these steps have not yet been completed, please visit the related articles by clicking on the links below:
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