How To Begin Placing Calls

To have your agents begin placing calls, three steps must be taken first. (in no particular order)

The administrator must create a new campaign.

A list of leads (phone numbers) must be uploaded to that campaign.

Configure X-lite, or other softphone (like Zoiper etc) for their agents.

'Note: softphone configuration is not required for agents using the "dial-in" method'

If these steps have not yet been completed, please visit the related articles by clicking on the links below:

Create a New Campaign

Upload Leads

How To Configure X-Lite

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